*Returns and refunds do not apply to customized products.
At Printco Signs.com, we try to provide our users with the best possible printing experience. Due to the nature of the product, colors and shapes of the products may be different then it seems on the website. For any reason if you are not satisfied with your order, please contact our customer service department.
All policies are subject to change without prior notification. Defective product refunds and reprints shall not exceed the amount paid by the user or $ 250.00 (whichever is less). Determination of defective printing is at the sole discretion of Printco Signs. In most cases, users will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Turnaround and shipping for reprint orders will vary depending upon available production capacity.
Cancellation
An order may not be canceled once it is “In Production”. It may be subject to cancelation fees as per follows when applicable:
1) Orders placed, paid for and then canceled before 6pm EST on the same day may be refunded in full or will issue a store credit to be applied to future orders.
2) Orders over $250 and above will be subject to a cancellation fee of 5% of the full order amount
Color Accuracy
Printcosigns.com will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density. Because of inherent limitations with the printing process, the accuracy of color reproduction is not guaranteed. By placing an order with printcosigns.com, you agree to this limitation. We will try our best to match the full density of each color, but we accept no responsibility for color variations between submitted files and the final printed material.
We will not honor reprint under any circumstances for color variations that may occur during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.
No Liability for Errors
Printcosigns.com is not liable for errors in a final product caused by any of the following reasons:
Spelling, punctuation and grammatical errors
Low resolution or low quality graphics and images
Damaged fonts
Artwork files that are not created following our specifications
Variances in color from the conversion of Pantone or RGB colors to CMYK
Errors in user-selected options such as size, quantity, paper and finish
Duplicate orders submitted by the user
incorrect files uploaded
Damage to products after delivery to user
Incorrect or undeliverable shipping address
Printing Turnaround Time
Printing turnaround time commences from the time we receive your print-ready files, approval for your proof and full payment for your order. For orders that do not have complete digital source files, or have files that are not print-ready, printing turnaround time commences from the time we receive acceptable print-ready files regardless of when payment was made.
We will accept all the complaints within 24 hours of your final printing job. If your printing job is manufacturing error we will reprint your order with no extra cost to you.
All printing jobs we produce at Printco Signs are the property of Printco Signs. Although we will not be sold or given to any other party but we reserve the right to distribute as a free sample. Also please note we will not use your production material or images for any kind of marketing purpose without your written permission.
Dedicated Customer Support
Our friendly and capable support team is available to answer your questions or address your concerns. No issue is too small or too complicated for us!