Printco Signs

At Printco Signs, we are committed to delivering the highest quality custom-printed products. While custom printing is inherently tailored, your satisfaction is our priority. This enhanced policy clarifies how we handle returns, quality issues, and cancellations.

Note: Custom orders cannot be returned.

• 1. Eligibility for Returns & Claims

  For a product to be eligible for a claim, the following conditions must be met:

  • Claim Window: All claims for defects, damage, or incorrect orders must be submitted to Customer Care within seven (7) business days of receiving your complete order. The previous 24-hour window has been extended to provide ample time for inspection.
  • Custom Orders: Due to the nature of custom printing, returns are not accepted for general dissatisfaction. However, claims are accepted if the product contains verifiable production defects (see Section 3).

  2. Claim Procedure (How to Submit a Claim)

  1. Contact Us: Immediately contact Customer Care at info@printcosigns.com or 804-552-3430.
  2. Documentation: You must provide clear, high-resolution photographs of the defective or damaged product(s), the packaging, and the shipping label.
  3. Evaluation: Our team will review the documentation. Depending on the nature of the defect, we may require the product to be shipped back to us for internal evaluation. Printco Signs will cover return shipping costs for confirmed defects.
  4. Resolution: Upon confirmation of a Printco Signs production error, we will offer a resolution: a full reprint at no additional cost or a full refund for the affected portion of the order.

  3. Product Defects & Printco Signs Errors (Eligible for Claim)

  We are responsible and will process a reprint or refund for the following issues:

  • Damage in Transit: Physical damage to the product resulting from inadequate packaging.
  • Significant Print Errors: Errors that are clearly inconsistent with the final proof approval, such as incorrect trimming, major color banding, or incorrect product type (e.g., yard sign instead of banner).
  • Missing or Incorrect Items: If the received quantity or item specifications do not match the confirmed order details.

  4. Non-Eligible Reasons for Claim (Customer Responsibility)

  Printco Signs assumes no liability and will not grant reprints or refunds for errors caused by the customer or external factors, including but not limited to:

  • File Errors: Typographical, grammatical, or punctuation errors in the customer-provided file.
  • Poor Quality Files: Images and graphics supplied by the customer that are of poor resolution, pixelated, or blurry.
  • Customer Option Selection: Wrong product selection, size, quantity, material, or finishing options chosen during the order process.
  • Color Accuracy: Minor color shifts.

  Color Accuracy Disclaimer

  While we calibrate our printers to industry standards, we cannot guarantee that the color of the final printed product will exactly match the color displayed on your screen. This variation is due to differences in monitor calibration, printing technology (CMYK process), and the shift from on-screen light (RGB) to physical pigment. No claims will be honored for minor color shifts.

  5. Cancellation Policy

  Orders can be cancelled under the following conditions:

  • “In Production” Status: Once an order status is marked as “In Production” (meaning files are queued for print and material has been allocated), cancellation is not possible.
  • Pre-Production Cancellation (Full Refund): Orders cancelled on the same day until 6:00 PM EST (while still in Pre-Production status) will receive a full refund.
  • Cancellation Fee (Orders over $100): For orders over $100 cancelled while in the pre-production phase, a 25% administrative penalty fee of the total order value will be applied to cover pre-press work and processing costs.
  • Cancellation Fee (General): All other pre-production cancellations will be subject to a flat $25 processing fee to cover preparatory file work and payment processor fees.
  • Resolution: Cancelled funds will be returned via the original payment method or issued as store credit, per your preference.

  Note: This enhanced policy supersedes all previous return and cancellation policies and is effective immediately.

  Note: This enhanced policy supersedes all previous return and cancellation policies and is effective immediately.

Support Hours: Monday to Friday, 8:00 a.m. to 7:00 p.m.

Email: sales@printcosigns.com