Printco Signs

At Printco Signs, we are committed to delivering the highest quality custom-printed products. While custom printing is inherently tailored, your satisfaction is our priority. This enhanced policy clarifies how we handle returns, quality issues, and cancellations.

Because our products are custom-made, orders cannot be returned for change of mind or general dissatisfaction. However, we will review claims involving confirmed production defects, damage, missing items, or incorrect orders as described below.

• 1. Eligibility for Returns & Claims

  For a product to be eligible for a claim, the following conditions must be met:

  • Claim Window: Claims for shortages, damage, defects, missing items, or incorrect orders must be submitted to Printco Signs Customer Care within seven (7) business days of receiving your complete order. Claims submitted after this period may not be eligible for a reprint, refund, or other resolution.
  • Custom Orders: Due to the nature of custom printing, returns are not accepted for general dissatisfaction. However, claims are accepted if the product contains verifiable production defects (see Section 3).

  2. Claim Procedure (How to Submit a Claim)

  1. Contact Us: Immediately contact Customer Care at info@printcosigns.com or 804-552-3430.
  2. Documentation: You must provide clear, high-resolution photographs of the defective or damaged product(s), the packaging, and the shipping label.
  3. Evaluation: Our team will review the documentation. Depending on the nature of the defect, we may require the product to be shipped back to us for internal evaluation. Printco Signs will cover return shipping costs for confirmed defects.
  4. Resolution: Upon confirmation of a Printco Signs production error, we will offer a resolution: a full reprint at no additional cost or a full refund for the affected portion of the order.

  3. Product Defects & Printco Signs Errors (Eligible for Claim)

  We are responsible and will process a reprint or refund for the following issues:

  • Damage in Transit: Physical damage to the product resulting from inadequate packaging.
  • Significant Print Errors: Errors that are clearly inconsistent with the final proof approval, such as incorrect trimming, major color banding, or incorrect product type (e.g., yard sign instead of banner).
  • Missing or Incorrect Items: If the received quantity or item specifications do not match the confirmed order details.

  4. Non-Eligible Reasons for Claim (Customer Responsibility)

  Printco Signs assumes no liability and will not grant reprints or refunds for errors caused by the customer or external factors, including but not limited to:

  • File Errors: Typographical, grammatical, or punctuation errors in the customer-provided file.
  • Poor Quality Files: Images and graphics supplied by the customer that are of poor resolution, pixelated, or blurry.
  • Customer Option Selection: Wrong product selection, size, quantity, material, or finishing options chosen during the order process.
  • Color Accuracy: Minor color shifts.

  Color Accuracy Disclaimer

  While we calibrate our printers to industry standards, we cannot guarantee that the color of the final printed product will exactly match the color displayed on your screen. This variation is due to differences in monitor calibration, printing technology (CMYK process), and the shift from on-screen light (RGB) to physical pigment. No claims will be honored for minor color shifts.

  5. Cancellation Policy

  Orders may be cancelled only while they remain in Pre-Production status.

  • Same-Day Cancellation: Orders cancelled on the same day they are placed, before 6:00 PM Eastern Time, and before production has begun, are eligible for a full refund.
  • After 6:00 PM – Orders $100 or Less: Pre-production cancellations are subject to a $25 processing fee.
  • After 6:00 PM – Orders Over $100: Pre-production cancellations are subject to a 25% cancellation fee based on the total order value.
  • Orders in Production: Once an order has entered In Production status—meaning files have been prepared or queued for printing and materials have been allocated—the order can no longer be cancelled.
  • Refund Method: Approved refunds will be issued to the original payment method or as store credit, depending on the agreed resolution.

  Note: This Returns Policy supersedes all previous return and cancellation policies and is effective September 8, 2026.

• Support Hours: Monday to Friday, 8:00 a.m. to 7:00 p.m.

Email: info@printcosigns.com